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SuiteWorld and the great social business debate

By PHMC GPE Admin at mai 17, 2012 | 10:49 | 0 Comment

See on Scoop.it - Holistic Marketing - Why Everything Matters photo.JPG Day Two of NetSuite’s SuiteWorld conference and attention turned to the concept of the social business in a roundtable debate between four leading industry analysts.See on

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Behavioural economics in the call centre: To BE or not to BE?

By PHMC GPE Admin at mai 17, 2012 | 10:47 | 0 Comment

See on Scoop.it - Holistic Marketing - Why Everything Matters Service has changed radically in the last 20 years - can behavioural economics add value to customer interaction?See on

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Customer experience management: 10 lessons to dispel the disillusionment

By PHMC GPE Admin at mai 17, 2012 | 10:45 | 0 Comment

See on Scoop.it - Holistic Marketing - Why Everything Matters You don't need the Next Big Thing, says Shaun Smith, you just need to get your customer experience management right.See on

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